Delivery Within Canada (business days; processing time is listed in the next section)

• Standard: [4–8] business days — $25.00
• Express: [2–3] business days — $35.00
• Priority/Overnight: [1–2] business days — $50.00 (to major centres; some areas take longer)

• We do not require a signature on delivery unless requested (may carry an increased cost).
• We can ship to most Canadian PO Boxes and remote addresses only if the carriers recognize the address.
• Express/Priority options may be limited for PO Boxes and certain rural/remote locations.

• Orders placed Tuesday–Friday before [1:00 PM ET] usually ship the same or next business day. Orders placed after the cutoff or on weekends/holidays ship the next business day after re-opening.
• You’ll receive an Order Confirmation email after checkout and a Shipping Confirmation with tracking when your parcel leaves our shop.
• Orders may ship in more than one package; tracking will update for each parcel.
• During promotions or peak periods, processing may take an extra [1–2] business days.

Prefer to grab it in person? Choose In-Store Pickup at checkout (free).

• We’ll email you when your order is Ready for Pickup.
• Please bring your order number and photo ID.
• We can hold pickup orders for [7] days; after that, we’ll cancel and refund to your original payment method. Need more time? Just let us know!

Delivery Within City of Kingston (Must be within Kingston City Boundary)

• Standard: [1] business day — FREE on orders over $150.00+ (before taxes)

We’ll call/email the contact on the order to arrange delivery. If you’re not home at the arranged time, we’ll leave your parcel in a safe place as agreed, or with a concierge where possible. We are not responsible for lost or stolen packages.

We begin processing orders quickly to ensure prompt delivery. If you need to change or cancel your order, contact us immediately at 613.541.0707 or info@chrisjameskingston.com with your order number.

Once an order has been processed or transferred to the carrier, we’re unable to make any changes — including rerouting, updating the delivery address, or cancelling the shipment.

If your parcel is already with the carrier, we can assist by initiating a request or investigation on your behalf, but please note that delivery changes are not guaranteed once the package is in transit.

Should your order arrive and you no longer wish to keep it, you’re welcome to follow our Returns & Exchanges process once it has been delivered.

We want every order to arrive safely and in perfect condition. If your tracking shows “delivered” but you can’t locate your parcel, or if your order arrives damaged, please contact us within 7 days of the delivery date so we can investigate with the carrier.

Please note:

• Once a carrier confirms delivery (including photo evidence or delivery scan), Chris James is not responsible for parcels that are lost or stolen after delivery—for example, from a porch, lobby, or mailroom.
• We’ll gladly help initiate an investigation with the carrier to locate your package, but we’re unable to issue a refund or replacement if the carrier provides proof of delivery.
• If your parcel arrives damaged, please keep all original packaging and take clear photos so we can assist quickly.
• We’ll gladly help initiate an investigation with the carrier for missing or delayed packages; however, we cannot control the carrier’s timelines or final resolution.

At this time, we ship within Canada, and our website is set up for this. If you would like to enquire about shipping to another country, please contact us. We'd love to explore making it work!

We’ll try! Contact us right away. Once processing begins, we can’t modify the address.

Primarily Canada Post / UPS/ Fedex. The carrier may vary based on destination and speed selected.

If you have an existing account with a carrier (such as Canada Post, Purolator, UPS, or FedEx), we’re happy to ship your order using your account.

Please contact us before placing your order to make arrangements. We’ll need the following:

• Your carrier name and account number
• Confirmation that the ship-to address on your order matches the address on your carrier account

Once verified, shipping charges will not be applied at checkout, and your carrier will bill you directly for freight costs.

Please note that any claims, delays, or adjustments related to shipments billed to a customer’s carrier account are the responsibility of the account holder.

We completely understand — sometimes you’d rather speak with a real person or want to be sure you’re choosing the right size or style.

If you’d prefer not to place your order through our website, simply give us a call or send us an email. We’re happy to help you select your items and can prepare a custom invoice with all your details pre-filled — including shipping, taxes, and any applicable promotions.

Once you receive your invoice, you’ll be able to review everything and securely complete your purchase online in just a few clicks.

We’re always happy to make shopping easy — whether it’s over the phone, by email, or in person at the shop. We're here to help!